Refund Policy

1. The guarantee

If you join the 5-Day (Peri)Menopause Reset Challenge (₹497) and decide after attending Day One that it is not right for you, email us and we will refund you in full. You do not need to give a reason.

2. How to request a refund

• Email app@kaizengoa.com from the same address you used at checkout.
• Use the subject line “Refund Request: 5-Day Reset”.
• Include your full name and the date of purchase. A line on what did not work is optional, and helps us improve.

3. When to request it

Requests must reach us before Day Two begins. The guarantee exists so you can judge the programme by experiencing it, not so the whole programme can be taken and then returned.

4. Processing time

Refunds are processed within 2 business days of your request. Once processed, banks typically take 5 to 7 business days to show the credit, which is outside our control.

5. Refund method

Refunds go back to the original payment method used at checkout: the same card, UPI ID or account. We cannot redirect a refund to a different method.

6. What is not refundable

• Requests made after Day Two of your batch has begun.
• Requests made after all five live sessions of your batch have been attended.
• Access given free, as part of a giveaway, or at a promotional rate of zero.

7. Chargebacks

Please email us before raising a dispute with your bank. Refunds within the window above are automatic, and a chargeback simply takes longer for everyone.

8. Contact

Prerna Khetrapal, trading as Kaizen Wellness, Plot No. 104/1A, Hotel Neo Majestic, Opp. Azad Bhawan, Porvorim, North Goa, Goa 403521.
Questions about this policy: app@kaizengoa.com · +91 89061 34444.